I bought a refurb Scooba from Amazon back in March that included a 90-day warranty. The machine worked pretty good overall, but died around October. First the charges were short lived, then it wouldn’t take a charge at all. I assumed the battery died and I purchased a new one from iRobot.com When the new battery came it ran the Scooba for a few minutes, then died. I tried charging it, but it didn’t seem to do anything. I contacted iRobot customer support by e-mail. After I answered a few questions about the Scooba, it was suggested to me that the unit be replaced. I was told they had an out of warranty replacement program where I would send the old scooba back and receive a new one with full warranty for $179. I agreed.
When the new scooba came, it would not charge. I contacted customer support by phone. I was told that I should have received a new charger unit along with the new scooba. iRobot mailed me out one at no charge. I plugged the old scooba into the new charger and it works fine. At this time, iRobot is taking the stance that the old scooba made the original charging unit go bad and it would likely do the same to the new unit if I continued to use the old charger. While this is certainly possible, it doesn’t see probable to me. It seems more likely that the charging unit went bad independent of the scooba and the new scooba is an unnecessary purchase.
I’m wondering if anyone has any insight into this issue? I am considering returning the new scooba instead of the old and disputing the credit card charge.