Jenstet Writes…
I just bought my first Scooba 1 1/2 months ago. I think it was not working quite right out of the box. Sometimes it would not lay any water down. I called customer service and they suggested putting the Scooba on its side an “firmly” hitting it on the floor. I did and it still didn’t work, they said they would replace it but the whole process would take 3 weeks. So, I brought it back to Brookstone and they replaced it because it was within a month of buying it. I have had my 2nd Scooba for 3 weeks now it it worked great out of the box. Made a lot of racket (the first one did not) so it must be a good one right? Just the other day it too stopped laying down water so I used the whacking it on the floor trick and amazingly it worked. The Scooba was up and running. Now a week later the service light comes on and it is not sounding right. It is too quiet. I call customer service again and they basically tell me the filters may be clogged, I tell them I checked that and they ask me if I am “prepping” the floor before I run it. I do vacuum before I run it. I now have to bring this one back for a replacement.
The thing is I love this Robot!! I have 3 young children so trying to wash the floor and keep an eye on them at the same time is tricky. I just vacuum and put up the gate. My wall thing doesn’t work, the Scooba kept escaping. I love that the Scooba picks up the dirty water. When you see the dirty water it is very satisfying. I use it every day on one part of the house, sometimes twice a day. The kids love it too. They clean their room without a hassle because they can’t wait for their turn with the Scooba. I am feeling that maybe the Scooba was not designed for this kind of frequent use. I will admit that I am considering getting another replacement. I am hoping they were both lemons. My husband thinks I am crazy. He is done with it and thinks they just don’t work.
Thank you for listening!!
Ordered my Scooba 5900 for Christmas 2006. It left big puddles of water on my floor and didn’t pick up any of the dirt. We went through all of the troubleshooting procedures and still can’t get it to work. First, I contacted their customer support through their email link on the web page. I got an automated reply saying that they would contact me within 48 hours. They didn’t. Then, I tried to contact their customer support through the online chat only to find that they are unavailable most of the time. Then, I called their customer support line (at 3 PM) and found myself on hold for over an hour. I wanted to return the Scooba for a new one, but now I’m totally disgusted with the iRobot company. What a disappointment! My machine doesn’t work properly and no one at customer service will bother to respond to my emails or answer my calls to discuss and resolve my problem.
Comment by Agnes — January 4, 2007 @ 3:14 pm
The description you give is my exact experience with the Roomba. Having wall-to-wall carpet was a pain to keep clean. I ran my Roomba daily and cleaned (him) daily, yeah he was a member of the family. After 3 months he just ran in circles. I had read the comments on the Roomba & Scooba and they always break. Like you, I love the little guys and just wished they actually worked! I returned it to HomeDepo where I bought it hoping to replace it.. only to find out they no longer carry it due to their track record for breaking. Why don’t they improve these guys so they actually work!?
Comment by Karen — October 17, 2007 @ 11:28 am
I bought my Scooba on-line and am wondering where you can get the Clorax cleaning solution.
Comment by Robert Garlie — December 25, 2007 @ 3:20 pm